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Arrival / Departure
It was nice when staff welcomed us and showed us to the room and we got informed.
Accommodation
Cahaya Room. Very nice and clean.
F&B
Very good food & beverage, a lot to choose.
Recreation
Good that you have so many things to do and even if its raining. Good leader Adnan, nice person.
Spa
We tried only the Jacuzzi, very beautiful and calm.
Staff
Very nice staff. They welcomed us so good and gave us very good service. The best service in the whole world.
Other
We are very pleased and grateful for your hospitality and look forward to come back again. We will recommend this place to our family and friends…..for sure.
Mr. & Mrs. Ristenstrand
29th November to 4th December 2009
Sweden
Arrival / Departure
We really liked the checking-in, in the room. Our departure has also been really smooth.
Accommodation
The room was fantastic, both décor and furnishings and everything worked.
F&B
The food has been stunning. The ‘Rhu” has been our favourite.
Recreation
I cannot fault the facilities and I got the best windsurfing lesson ever.
Spa
Spa experience was also great.
Staff
We cannot say enough good things about the staff who have been awesome. So helpful, chatty and pleasant
Other
We had a beach BBQ which was really great and the staff member who took care of us was superb.
Mr. Pollock & Ms. Daley
28th November to 5th December 2009
United Kingdom
Arrival / Departure
On arrival an excellent experience is received because of the hotel transportation. The same as we returned to KL.
Accommodation
Comfortable experience.
F&B
Excellent quality and sufficient quantities.
Recreation
Swimming and site seeing very well organized.
Staff
Very friendly.
Mrs. Gerrit Jan Bouman
4th December to 7th December 2009
The Netherlands
Arrival / Departure
There was no problem.
Accommodation
It was bigger and more beautiful than we expected. It was very helpful that there are two hand basins.
F&B
All restaurants were so good.
Spa
We are not really good at English, so sometimes it was difficult to understand.
Staff
It was very nice that all staff are friendly and greet us with smile.
Other
We would like to come back next year. We become to like Malaysia as well as Langkawi.
Mr. Dai Okimoto & Ms. Maki Kadonaga
31st October to 3rd November 2009
Japan
Arrival / Departure
Pick up from airport was efficient and check in was very smooth.
Accommodation
Excellent room, when key did not work, it was resolved very quickly. Same with our safe. Gave feedback at management drinks re: mosquitoes in room and straight away we had mosquito repellent added.
F&B
Really enjoyed all of the food and very special experiences dining on the beach and steamboat by the pool. Good quality food and a good choice.
Recreation
We enjoyed all the activities, especially the Mangrove Adventure with Zoher. All activities matched the calmness of the Resort, for example carving at the Artisan Hut, Sailing etc. Timetables in the room are a great idea.
Spa
Good that we had a double Spa room so that we could enjoy the massage together. Staff, particularly friendly and showing us all of the facilities.
Staff
We are thoroughly impressed by your staff, all have been consistently friendly and knowledgeable. It’s such a good sign to see people working for many years at the Resort, so really keep up the excellent work.
Other
Thank you very much for making our honeymoon so fantastic, we had a brilliant time and would love to come back again someday in the future.
Mr. Henrik & Mrs. Selina Karlsson
29th November to 8th December 2009
Switzerland
Arrival / Departure
Excellent welcome. Easy check in, nice music when arriving in the room.
Accommodation
Very good and comfortable room.
F&B
Excellent in all Restaurants. We liked specially the Rhu and Saffron.
Recreation
Good.
Spa
Very good, we have done the Rhu Persona was fantastic.
Staff
Very helpful and friendly. As from the second day of our stay they already knew our names.
Other
Keep-up the good work and pay attention to the small details that make a difference.
Mr. & Mrs. Graca Santos
2nd December to 9th December 2009
China
Arrival / Departure
Efficient and friendly pick up at the airport. Friendly, smooth check in.
Accommodation
Initially the room provided to us was not as agreed. However, within 45 minutes the staff provided us an alternative attentive, which we were very happy with.
F&B
Good quality of food and well presented. Broad selection offered. Attentive and friendly staff.
Recreation
Good pool especially the adults only pool. Gym facilities are adequate and nicely compliments the Spa.
Spa
Well organized and good facilities. We enjoyed the Rhu Recovery but did not find time for more!
Staff
Friendly, well trained and discipline, always attentive and well presented.
Other
Our special thanks to: Gede & Yuni – Rhu Restaurant / Sandy & Samberi – Sands Restaurant / Yani & Azhar – Saffron restaurant / Polorida & Hafaez – Sands Pool.
Mr. & Mrs. Fonseca
1st December to 10th December 2009
Germany
Arrival / Departure
Check-in in the room was very nice. Staff was very kind and arranged dinner for us, too.
Accommodation
It was spacious, very nice. Cleaning was also done well. We liked daily fruits.
F&B
All restaurants were excellent. Food was nice as well as service.
Recreation
We liked Sands Pool very much.
Spa
It was good that room was open spaces. We relaxed very well. We would like to come back.
Staff
They always talked to us in Japanese with smile. They are very kind and nice.
Other
It was the first time to come here, we relaxed very well. We would like to come back again.
Mr. Kenyu & Mrs. Ayumi Nakama
3rd December to 6th December 2009
Japan
Arrival / Departure
We really liked the private check in.
Accommodation
Very nice, good beds, air conditioning and very clean.
Recreation
Did the Mangrove Tour and loved it. Fendi was a great guide.
Staff
Everyone was very polite and nice.
Mr. & Mrs. Hansma
4th December to 12th December 2009
The Netherlands
Arrival / Departure
Excellent and very efficient.
Accommodation
Spacious and comfortable, lovely view from the sea.
F&B
Amazing selection at breakfast, delicious salads at Lunch.
Staff
Friendly, helpful and attentive.
Mr. & Mrs. A. Nash
10th December to 13th December 2009
United Kingdom
Arrival / Departure
Warm welcome – easy check in, already don’t want to leave. Assistant Manager, Fantastic – Great!
Accommodation
Spacious and comfortable. Thanks to Zul – Good Work!
F&B
Service was amazing – Always greeted warmly and everyone looked after us very well.
Recreation
Zoher’s Mangrove Tour was great! He is an invaluable asset to both the hotel and the environment – Great Work!
Spa
Thank you, Christina, Maknah, Yoni and all the staff – Wonderful!
Staff
Fantastic! Very special thank you to Dayang, Yuni, Raylyn, Suriani, Shidie, Adnan, Zoher, Sally, Novita and Dominic.
Other
The generous spirit/ warmth from all staff makes us want to come back ASAP. Everyone was so kind to Zac, our 5 year old son.
Also: Thanks to big boss Mr. Melvin for dinning with our son Zac on a few occasions – Thank you!
Mr. Richard & Mrs. Rebecca Bell
4th December to 14th December 2009
Australia
Arrival / Departure
Arrival was very smooth and well organized. We were greeted by name and were expected, which was a very personal touch. We liked the in room check in & orientation. We were allowed a late check out and again great service.
Accommodation
The room was clean and comfortable. It was very functional and everything provided for in terms of bedroom furnishings the resort with benefit. Planned for upgrade but this didn’t detract from our stay in anyway.
F&B
We really liked the choice of Restaurants and especially found the Rhu and Saffron excellent. We liked the variety and its all being part of our all inclusive package without extra charges or hidden costs for going somewhere different each night.
Recreation
The pools were great – excellent site, very warm, lovely views and surroundings. The Mangrove tour was informative and well worth the time and money, lots to see and great guide.
Spa
I had a massage, reflexology and foot pampering – just lovely. Very professional and I was treated very well. So nice to get the complimentary tea and juices. I was greeted to personally and the Spa setting is beautiful.
Staff
Fantastic all round! We have been impressed by all the staff that are always nice, always there to help and friendly. They really made the stay special and relaxing.
Other
Thank you for a great holiday and good luck as you continue re-develop the Resort. Its such a lovely place – great beach, views, staff, service and pool – we’ve really enjoyed our week here!
Mr. & Mrs. Johnston
9th December to 16th December 2009
United Kingdom
Arrival / Departure
Arrival – easy check in, lovely to be able to it in the compare of our room and not standing at a desk.
Accommodation
Excellent, very comfortable and all needs catered for bath salts, robes, slippers and flip flops a nice touch. Well stocked minibar.
F&B
Excellent. Good variety to felt all tastes. Our personal favorite was Rhu Restaurant.
Recreation
We only used the pool, which was great!
Staff
The best staff we have ever come across and we are very well traveled. They were all polite, friendly, helpful, efficient and a joy to meet!
Other
A truly memorable stay. We would love to come again in the future and would certainly recommend to our friends at home.
Mr. & Mrs. Hope
10th December to 18th December 2009
United Kingdom
Arrival / Departure
Very smooth.
Accommodation
Very suitable.
F&B
Choice very good for adults and children menu.
Recreation
Enjoyed sailing.
Staff
Very good.
Other
All excellent and Recreation – Fendi very helpful. Thank you!
Mr. Nugent
13th December to 18th December 2009
United Kingdom
Accommodation
Excellent, very relaxing.
F&B
Very good, good service and good food.
Recreation
Really enjoyed the cave excursion.
Spa
Very relaxing.
Staff
Excellent, very helpful.
Other
Beautiful Resort, very relaxing experience.
Mr. & Mrs. Jones
9th December to 17th December 2009
Ireland
Arrival/Departure
Well received at Langkawi Airport and your staff are very friendly. I was proud of being part of your organization. Well informed about the place.
Accommodation
Very spacious and well furnished room, bathroom, very spacious and huge.
F&B
Just fantastic, what a culinary journey. Thanks to all wonderful staff and to all Chefs for amazing fabulous food.
Recreation
Very nice pools with great surroundings.
Spa
My wife had a great treatment and it added to her full relaxing stay.
Staff
Very cordial, well behaved, well informed and proud of being Tanjung Rhu staff. Well done! Personnel Department.
Other
We cannot just tell eough of this great place! It’s a heaven which one does not want to leave!
Mr. Vinod Patel & Mrs. Sumitra Patel
23rd December to 25th December 2009
Sweden
Arrival/Departure
At first we were met by a very welcoming driver at Langkawi Airport. Thereafter we got informative introduction in our room.
Accommodation
Spacious rooms with a touch of tropical feeling in it. Nice Furnished and very stylish bathroom and balcony.
F&B
We had splendid culinary experience here at Tanjung Rhu. Restaurants were amazing with wonderful dining and nice servants.
Recreation
The swimming pools looked fantastic and they were very clean. Taking the tropical climate in consideration you have literally created a paradise.
Spa
Relaxing and healing was the treatment I did.
Staff
Amazingly kind and nice, always saying “Good Morning”. They recommended and suggested dishes and drinks. The staff are so kind.
Other
These three lines are not enough to summon up the experience, infact there are not even words o describe the divine/ amazing/ relaxing experience we had.
Mr. Aneri Patel & Mrs. Prijana Patel
23rd December to 25th December 2009
Sweden
Accommodation
Fantastic, Huge and spacious.
F&B
Excellent service, Thank you to Samberi and Presert for catering for us. Very friendly staff.
Recreation
Very helpful at Watersports area.
Staff
Special thanks to Samberi and Presert at Sands.
Concierge for great tips and assistance.
All staff at Reading Room – Thanks for your smiling service.
Ms. Sonal Ramnikal Shah
22nd December to 27th December 2009
United Kingdom
Arrival/Departure
Very well arranged with friendly service.
Accommodation
Very good, clean and spacey.
F&B
Very good, fresh and tasty food. Breakfast really good.
Recreation
Very interesting and safe trips.
Spa
Very relaxing. Service with a smile.
Staff
Very friendly and smiling and welcoming staff all over the Resort.
Other
We enjoyed our stay here and recommend it all.
Mr. & Mrs. S M Ayub
20th December to 28th December 2009
Finland
Arrival/Departure
Very efficient and polite.
Accommodation
Cannot fault. Bed is very comfortable.
F&B
All very high quality.
Recreation
Didn’t use much! Naturalist on Mangrove Tour – fantastic. Pools clean and plenty of room for guests and sun beds.
Staff
Everyone of them were efficient, caring and polite.
Other
Big thank you.
Mr. Cooke & Ms. Young
23rd December to 29th December 2009
United Kingdom
Returnee 2nd Visit
Arrival/Departure
Met at the airport. Met on arrival – directly to the room. Excellent overview of amenities etc. 1st class intro.
Accommodation
Excellent. Extra touches. Floral arrangement, evening hibiscus, chocolates, and slippers much appreciated.
F&B
Good food, cheerful service. All 1st class.
Recreation
Mangrove trip with superb guide (Zoher). Great choice of swimming venues – all with views!
Staff
All very friendly, informative and always willing to help.
Other
We wish we could stay another week or more! Loved the abundant varied of vegetarian and imagination design of the Resort.
Dr. & Mrs. Barry Floyd
23rd December to 29th December 2009
United Kingdom
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