Arrival – Excellent, very friendly. In-room check-in was good.
Accommodation – Very nice.
F & B – Superb! Great friendly staff. Oatmeal porridge would have been nice at breakfast but the selection was very good.
Recreational – A good selection of activities, we loved the bike ride.
Staff – brilliant! The staff was professional and extremely helpful. All were friendly, including maintenance and gardening staff.
Other – Great location and great experience!!
3 – 11 January 2009
Arrival – Warming, excellent manners and great people.
Accommodation – Was excellent. Always cleaned. Very comfortable.
F&B – Very fantastic, food was great in every restaurant with very friendly staff.
Recreational – We actually didn’t do much but relax. But there was plenty to do. The band was also very entertaining.
Spa – We used the spa everyday! Great work!
Staff – Been around the world and I’ve never came across such beautiful staff in my life. Always wanting to help and a smile on their face.
Other – Loved every minute of it! Hope to see you soon.
Naji – Daniella Chakik
6 – 11 January 2009
Arrival – There was a very nice and timely pick-up for us at the airport. Very punctual.
Accommodation – very nice and spacious room conveniently placed close to the pool.
F & B – Excellent. Very tasty food.
Recreational – Very nice and clean pool. The water sports centre was great.
Staff – Everyone was very polite and friendly. Trying to be as welcoming as possible.
Other – It was very good! I would love to come back again. We will definitely tell our friends about such a wonderful resort.
Mr. Denis Vlyanor
8 – 11 January 2009
Arrival - We loved the personal intimate check-in conducted in our room. Our first impressions far exceeded what we expected as we only had your website to go on.
Accommodation – Extremely spacious and clean.
F & B – Breakfast excellent.
Recreational – Mangrove Adventure was great. We’d like to commend Zoher for his passion, education, and warm character. Even at the Artisan, they gave chance for our son to do a batik!
Staff – Impeccable. Manner, courteousness and warmth; impeccable.
Other – You expect a certain level of service and satisfaction. But when you get 1. Cold towels and fruits at 11 a.m whilst sunbathing and
2. Chocolates at 6 p.m on your pillow, well you know there’s something special about this place.
Felix Crawshaw & Karen Fabling
6 – 11 January 2009
F & B – We have been to many very luxurious hotels around the world but the quality of foods in all your restaurants is beyond comparison – Bravo!
Spa – Very good massages.
Staff – Superb! Attentive, children super friendly, good English – The Best! Very good house keeping.
Other – The band at the Sands Pool – very high quality and entertaining.
3 – 15 January 2009
Arrival – Very smooth, professional and efficient.
F & B – Saffron was excellent. In room dining good. The Rhu was good and excellent service. Chef & manager were excellent in catering my dairy allergy. Thoughtful & professional.
Recreational – Very good. The naturist was interesting and very enjoyable. Good range of facilities.
Spa – Excellent spa. Tina & Yoni were very good and had an excellent massage technique. The spa is well designed.
Staff – Overall, staff are warm, gracious and very keen to help. Satff very proactive. Remembered our names and likes / dislikes. This is very impressive for a large hotel.
The hotel has a fantastic location, beautifully designed and laid out.
3 January 2009
Arrival – In-room check-in was very efficient and friendly. Well done! Check-out also very efficient and trouble free.
Accommodation – Very clean and spacious! Fantastic.
F&B – Good variety of food types, staff always friendly.
Recreational – Great selection of things to do. Really enjoyed the Mangrove Tour The guide was very knowledgeable and engaging.
Staff – Very friendly and always looking to assist. First class!
Other – Will definitely recommend to friends looking to stay on Langkawi. It’s a first class Hotel / Resort all around!
10 -15 January 2009
Arrival – A very welcome. Nice to do the check-in in the room.
Spa – Very nice. Good service and excellent massages! A very idyllic and relaxing location.
Staff – Outstanding. Excellent service and they are all very nice and friendly.
Other – We had a lovely honeymoon here. Thank you so much to everybody of staff – for making it so special for us.
Mr & Mrs Rabe
31 December 2008 – 15 January 2009
Arrival – Nice welcome, great to be taken straight to the room.
Accommodation – Comfortable and the housekeeping staff did a good job.
F&B – Good. Staff were very attentive.
Recreational – Good. We especially enjoyed the Mangrove Adventure with Zoher – very knowledgeable and interesting.
Staff – Very friendly and helpful.
Mr. Mrs J. Adamson
10 – 16 January 2009
Arrival – Airport pick-up very slick and warm. Friendly greeting at the hotel.
Accommodation – Lovely big airy room. Enjoyed eating room service on the balcony! Well equipped and relaxing.
F&B – Thought the standard of food was excellent. All found. Particularly The Rhu Restaurant and the Room Service options
Recreational – Really enjoyed the Mangrove Adventure with Zoher – A fabulous tour guide and well worth the money!
Spa – Leela was very friendly and put us both at ease whilst delivering very good massage. A very relaxing spa experience.
Staff – All staff were extremely friendly and helpful.
Other – A very peaceful, relaxing honeymoon – exactly what were hoping for!
Mr & Mrs B. Mark.
12 – 18 January 2009
Arrival – Very welcoming. Limo ride from airport great.
Accommodation – Fantastic. Thank you for the upgrade. The room and facilities are first class.
F & B – Great. Good variety.
Staff – Fantastic. Congratulations on having a very genuine friendly staff who couldn’t do enough for us.
Other – Best holiday destination we have stayed at. Keep up the great job.
David & Wendy Russel
12 – 19 January 2009
Arrival – Pick up was very good, professional and friendly.
Accommodation – Perfect! Our room was home away from our home.
F&B – Excellent! We ate and drank way too much! You even left a birthday cake in our room for Emily, our 5 year old . Thank you!
Recreational – Pools were nice and kids club great.
Staff – Friendly, attentive and very sweet to our 5 year old
Other – The Filipino band were amazing. We enjoyed their music each evening and our daughter loved the attention they gave her. Our baby sitter was great too. Made a real fuss of family. We will be back! Thank you.
Mr. Hendrik Evers
16 – 19 January 2009
Arrival – The complimentary bottled water were lovely touches for arrival. Also thought the private check-in in room was a great idea.
Accommodation – Fantastic room. Very spacious. Range of complimentary toiletries was great!
F&B – Variety of food was great. The live entertainment was great.
Spa – Beautiful setting. Had a fantastic massage.
Staff – Very friendly and attentive.
Other – Beautiful resort. Complimentary fruit in the room and chocolates at night were great touches as was the oil burner in the bathroom and the beach bag.
Ms. Ching –Shan Chin
19 – 23 January 2009
Arrival – Very smooth and considerate after a long and tiring flight from the UK.
Accommodation – Very spacious with wonderful sea views. Bed extremely comfortable.
F&B – Rhu restaurant exceptional on far with a top class restaurant in London.
Spa – Excellent and great value for the service.
Staff – Very friendly, always smiling and gave excellent service.
Other – We shall be returning!
Anthony & Kathy Swayne
28 December 2008
Arrival – Excellent
Accommodation – Great
F&B – Excellent. Favourite Saffron. Manager superb and also manger of Sands and all staff amazing.
Staff – Juli. Best ever. Frankie, Rita, Dini M, All reading Room staff. All staff are 10 out of 10. Friendly, professional and always smiling and helpful. Cannot remember all names but all great.
Other – Second time here. Everything superb again. Rooms are kept beautifully by housekeeping.
Ms. Sinclair & Mr. Jpgireme
24 January 2009
Arrival – Very friendly, welcoming and prompt.
Accommodation – Extremely comfortable, clean and well maintained.
F&B – A wonderful selection of food and drinks. Excellent staff to serve it all. Good to see some reasonably priced wines available.
Staff – All are so friendly, helpful and efficient. They are all a great asset to the resort.
Other – We will be back in January 2010!
Graham Walsh & John Hawksford
14 – 24 January 2009
Arrival – All fine. Exceptional.
Accommodation – The rooms are very nice. We liked your ‘Daily Activities’ information.
F&B – All perfect. The service on the beach is fast and a delight. We enjoyed the piano & violin music every night of our stay.
Recreational – Fantastic beach. Thank you for making one of the pools “Adults Only”. Many guests do not enjoy children all the time. We really enjoyed the Mangrove Adventure and Nature Walk with Fendi.
Spa – We had 4 treatments in total. All fantastic!
Other – Tanjung Rhu is fantastic with amazing setting and staff.
Lone Baekgard & Henry Sonne
14 January 2009
Arrival – A warm friendly arrival and excellent idea to register in our room rather than at reception. On departure, staff were excellent at arranging a room until we departed at 7 p.m
Accommodation – room spacious, welcoming, comfortable and well maintained.
F&B – All restaurants had excellent food and excellent, warm and professional service. Sunset pool staff very attentive, friendly and warm. Eating and drinking in the hotel including Sands Bar has been an absolute joy. Well done.
Recreational – We only used the Sunset Pool and walked to the island in the bay and swam in the sea. All were a pleasant experience.
Staff – All staff are exceptional, warm, friendly, helpful and professional. We felt like one of the family. We are referring to all staff, whether they are gardenrs, porters, cooks, waiters or waitress, room cleaners or managers.
Mr & Mrs M. Martin
14 – 25 January 2009
Arrival – Thank you for let us staying until 6 p.m at pedarture date.
Accommodation – Everything perfect especially the wonderful bed and the silence.
F&B – Very good!
Staff – Always helpful and always a nice smile. Thank you for that!
3 – 8 January 2009
Arrival – Fantastic welcome as always at airport and at resort.
Accommodation – Pleasant room. Fantastic view of beach.
F&B – No adverse comments at all. Staff wonderful. Better than 5 star service at all times.
Recreational – Staff couldn’t have been more helpful, always willing to help and advise. Great guys!
Staff – All as above. The management should be very proud to represented in such a positive manner.
Other – all in all, wonderful time. 6th consecutive Christmas / new year would like to have confirmed for next year before leaving. But was not possible.
Mr & Mrs Azzopardi
20 December 2008 – 9 January 2009