guest comments
Guest Comments as of March 2009
 


 

Arrival
It’s a warm idea to do the check-in in your own room! Luggage arrival immediately!
Accommodation
It’s a little paradise. The rooms are very comfortable and beautiful. Beach = breathless. The garden are extremely beautiful and the whole design of the hotel is perfect!
F & B
Very high quality food. Very delicious.
Recreational
Car rental was very easy.
Staff
We were in many hotels but never were the staff completely so friendly than here. Especially Riana, Sara and the staff from the Pool Bar.

Reichel & Krumbucher
Netherlands
15 -23 March 2009

Arrival
Arrival was very quickly attended to, straight to room which was cooled and fresh scented oil burning, very nice experience.
Accommodation
Very clean luxurious. Lots of room.
F & B
All restaurants provided very friendly service, especially Rhianna – The Rhu, Leni-Saffron, and evening staff at Sands Pool.
Recreational
Enjoyed archery and Mangrove Tour. Tour guide and driver made it a personal experience. Stopping and taking time to animal spot. Ara – was lovely.
Spa
Fantastic facilities, spent number of days having treatments, staff very welcoming and great at their jobs. Aralyn was especially good so we returned for a second massage with her.
Staff
All staff made it a lovely experience here. Al welcoming and friendly and talkative, we really appreciated their smiles in our day.

Mr. Justyn Coldwell & Mrs. Melody Kreltzhein
Australia
4-11 March 2009

Arrival
Yuri & Haiza made us very welcome.
Accommodation
We paid for an upgrade to 505 – Sea view. It was excellent and very well maintained. Fantastic view.
F & B
Very good range and choice. We had breakfast in Sands. Huge choice and high standard. Saffron – Two good dinners there. Reading Room – Lovely drinks and afternoon tea. The Rhu – Exceptional . Food excellent, staff wonderful and service too!
Recreational
Enjoyed Mangrove Tour, nature walk, and garden walk with the ever enthusiastic, knowledgeable Zoher. Wonderful man. Had a hotel car to visit the island, cable car, waterfall, etc. Excellent!
Spa
High standard, great massages and facials. Relaxing, calm atmosphere.
Staff
What can we say. Excellent, exceptional, friendly, nothing too much trouble. Efficient, always a smile, the staff make the Tanjung Rhu what it is.
Other
Margaret was stung by a jellyfish and the staff were quick to react. Arranging a car to the clinic and Irene accompanied us there and to the hospital. Since then everyone has been concerned and helpful.

Mr. John Lyons & Mrs. Margaret Lyon
England
2-15 March 2009

Arrival
Lovely to be welcomed back as it is our second visit.
Accommodation
Outstanding-lovely view of the sea and gardens. Our room, public areas and gardens all kept beautifully.
F & B
This time we ate in all the restaurants – but for an evening meal our favourite is the Saffron. Lovely breakfast in the Sands Restaurant.
Spa
Had 1 treatment this time – It was very relaxing just what I wanted. The staff there were very attentive.
Staff
All your staff are a credit to you. All very helpful, friendly and attentive. Special mention to Yuriy at reception Raylyn at the Saffron and the boy that always seemed to look after us by the Sands Pool.
Other
Please keep up the good work and we look forward to seeing you all again in the not too distant future. We have had a fantastic time.

Mr. & Mrs. Lewis
UK
12 – 19 March 2009

Arrival
Excellent. Someone was waiting at the jetty and many at the arrival at the hotel. No wait.
Accommodation
OExcellent.
F & B
All 3 restaurants are first class, with exquisite food, exquisitely presented. Do not change chefs!
Recreational
Very good. Fendi was our guide on the Mangrove Adventure Tour and Mountain Bike. It was excellent. Warm, friendly, fun & knowledgeable.
Spa
Excellent. Like the private villas.
Staff
We felt like royalty. All staff is all smile, welcoming and appear happy to work here.
Other
Do not change a thing! We will highly recommend your resort to any who has a chance of coming over here.

Dr. Benait & Marie Christine
USA
14 – 19 March 2009

Arrival
Beautifully done.
Accommodation
Large, well maintained, attractive and clean. Wonderful spacious and comfortable.
F & B
All very good. I thought the Saffron was best for variety and service and venue but all were as one could want.
Recreational
Excellent for what I used. Transportation was great and the driver and car was excellent. Cold towels and water after long walk – top marks!
Spa
Luxurious, thorough and worth every penny. Soothing for the soul.
Staff
All charming, patient, courteous, kind and always smiling. Can’t say enough good things about them all.
Other
I came here exhausted, stressed, over tired, and generally run down from extended business pressure. I go away relaxed and renewed. Thank you sincerely.

Ms. Gail E. K. Bruce
Australia
12 – 19 March 2009

Arrival
Very friendly greetings and relaxing informative check-in at the room.
Accommodation
Very comfortable. Loved the bed most attractive. Liked double balcony. Housekeeping excellent.
F & B
Excellent range. Fish dishes particularly good. Fresh and not over cooked. Well done.
Recreational
I liked to relax. The games room was excellent. Daily activities sheet useful.
Other
The live piano and string music at night was lovely. The friendly staff make the hotel a real home. Many thanks!

Mr & Mrs. Garvey
Holland
14 – 19 March 2009

Arrival
Excellent service. Quick check-in. Good idea to do check-in in the room.
Accommodation
Very comfortable and luxurious.
F & B
Excellent selection of food and drink. Well designed menus. Finest ingredients used. Very fresh.
Recreational
Loved the lagoon pool, very quiet. Good selection of activities available.
Staff
Very attentive. Excellent service without being too over the top. Friendly and polite.
Other
A fantastic, enjoyable and relaxing experience – Just what we needed. Wish we were staying longer!

Mr & Mrs. Jolly
UK
6 – 11 March 2009

Arrival
Very unique and good check-in. Departure very helpful and let us have room until 6 p.m
Accommodation
Very good
F & B
Great
Recreational
Good mix. Great idea to have no motorised water sport as they would ruin the peace & quiet.
Spa
Very good
Staff
Extremely friendly and helpful. Thank you to all.

Mr. & Mrs. Scales
UK
4 – 12 March 2009

Arrival
Excellent! We arrived early and the courtesy room was very welcome after the long fli9ght. The late check out of our room was very much appreciated.
Accommodation
We love room 1409 with wonderful view and is kept to very high standard. The cleaning is faultless.
F & B
We have enjoyed eating at all restaurants and drinking at beverage outlets too.
Spa
My wife and I both enjoyed our treatments and experience at the spa.
Staff
All the staff here are very friendly and attentive they go out of their way to make our stay great.
Other
We stayed in March last year 2008 and enjoyed it so much. We returned 2009. We had a wonderful time again and looking forward to returning again soon.

Mr. & Mrs. Keir
UK
26 February – 12 March 2009

Arrival
Smooth and relaxing. We were offered a much later check-out time which was fantastic and much needed. Thank you!
Accommodation
We loved it all and the atmosphere in the room was calm. No complaints at all.
F & B
First rate food and service. All restaurants have their own advantages, so we used all of them and have no complaints.
Recreational
We could not have asked for more. Brilliant array of clean and enjoyable activities with the most friendliest staff to make it more fun.
Spa
The most relaxing time myself and my wife have enjoyed. The atmosphere was soothing and first class.
Staff
The most professional and dedicated people who I have ever encountered. Brilliant service all around.
Other
Would like to thank all the staff for helping myself and my pregnant wife. You will see us again once our child is born. Thank you.

Mr. Smedley
Japan
25 – 29 March 2009

Arrival
Picked up promptly and room was ready for us. Personal check-in by a member of staff was excellent.
Accommodation
We stayed in bayu suria – garden / pool view. Which was excellently clean and tidy.
F & B
We ate at the Sands for breakfast and evening meal – the food there and the staff was fantastic.
Recreational
Water Sports had everything I needed.
Staff
Very very friendly.
Other
This has been our third trip to this hotel. And we will be returning! Thank you all very much. It was very nice to be remembered by Sam at Sands. He is an asset to Tanjung Rhu.

Nicola Gladding
England
21 – 28 March 2009

Arrival
Car waiting, nice touch to have water and cold towel available in car. Check-in was done in room which was excellent.
Accommodation
Excellent layout.
F & B
Rhu – excellent and consistent. Reading room – Lovely and quiet. Perfect at sun down. Sands – Breakfast good choice. Saffron – Very good, lovely setting.
Recreational
Golf – Dalti. Excellent.
Spa
Choice good, very friendly and professional. Very enjoyable.
Staff
All staff, excellent. All made a point to say ‘hello’/ A number went out of their way to remember your name when they saw you. A credit to the hotel.

Ian and Sian Hardy
UK
18 – 28 March 2009

Arrival
Very warm and friendly welcome already at the airport. Feeling like coming home again.
Accommodation
Nice rooms, well equipped. Not over – engineered or over – decorated.
F & B
Good food. Friendly staff, everybody is giving his best to care as much as possible for the guests and to fulfill almost every wish. Excellent food.
Recreational
There is a lot to do. From just relaxing at wonderful pools or being active all day with well organized activities. Many options are given and everybody can find what he wants.
Spa
A little piece of heaven. Professional, friendly.
Other
Tanjung Rhu is a little piece of paradise. Keep the spirit of familiarity and freedom. Looking forward to coming back.

Martin Horn & Heike Horn
Germany
14 – 26 March 2009

Arrival
We were warmly welcomed with a smile as usual. Thank you for Nami. Dear Chieko, I appreciated your help since before but our arrival through e-mail. Thank you very much. We will come back in September for sure.
Accommodation
This time, I chose Bayu Senja, I felt I made a right decision. Especially, the weather had been so beautiful, we had wonderful morning every day.
F & B
Rhu, Saffron, and Sand, I was satisfied with all restaurants as usual. Especially on our silver wedding anniversary, we had wonderful memory at Rhu. Thank you very much.
Staff
We always choose here to see your great staff. Leni, Rhianna, Bukhari and all staff I really appreciate for all staff.
Others
We hope you will remain this service and friendly staff.

Mr. Tomonari & Mrs. Michiko Wada
Japan
21 – 25 March 2009

Arrival
Wonderful service – great pick up from airport.
Accommodation
Fantastic – beautiful, clean, spacious room – very quiet.
F & B
Excellent – Rhu was our favourite. Breakfast and pool side dining great.
Recreational
Large range – very impressed.
Spa
Had a lovely massage
Staff
Fendi was great guide. Mountain biking and around the resort.
Others
Staff at Tanjung Rhu and Tea Room excellent. We enjoyed every moment and would love to return one day.

Peter Bearley
Australia
17 – 24 March 2009

Arrival
Lovely reception and introduction to resort very friendly and relaxed. Lots of smiles.
Accommodation
Excellent & well maintained. Very clean.
F & B
Food is very good with good variety. Food in the Rhu was amazing.
Spa
Very relaxing and comfortable. Special thanks to those who treated us.
Staff
Friendly, helpful, caring and very efficient.
Others
Best holiday we had. Very friendly and attentive staff and always keen to help. I do think the resort should offer a wider range of wines.

Mr. L. Wilkins & Miss S. Shah
England
25 February – 8 March 2009

Arrival
The driver is friendly and helpful in making sure we are safe arriving at the hotel although we rent our own car.
Accommodation
The room was superb. Especially for couple! Probably next time around.
F & B
The food is delicious.
Staff
Friendly and helpful.
Others
Everything was superb and looking forward for honeymoon getway next time.

Aida Zurina Omar
Kuala Lumpur
7 – 9 March

Arrival
Excellent – The smoothest we have experienced in any hotel.
Accommodation
Excellent – lovely sized rooms and very well appointed.
F & B
Excellent – variety of food is exceptional and of excellent quality.
Staff
Excellent – They are a credit to the hotel.
Others
This is our third time here and we still think it is the best hotel. We shall definitely come be returning again in a couple of years.

Mr & Mrs. Ketley
UK
20 February – 6 March 2009

 

 
 

 

 

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