1) Arrival/Departure
The usual high standard of welcome.

Accommodations
Excellent – We noted the subtle improvements around the room since our last visit.

Food & Beverage outlets
The food continues to maintain its quality we experienced on our first visit.

Recreational activities
N/A

SPA
Very relaxing and a pleasant experience.

Staff
All staff were attentive and pleasant- obviously chosen for their professional approach to their work.

Mr & Mrs Heron
(Rm.803)
Serendand, Selangor
01/10/ 20007
(Return guest)

2) Arrival/Departure
Arrival – well done. Personal touch. No waiting at the lobby the Resort.

Accommodations
Descent and very acceptable.

Food & Beverage outlets
Everywhere and everything was available and acceptable.

Recreational activities
Acceptable.

SPA

Staff (Resort)
High scores for the resort staff. The western world should be taught here about friendliness and customer orientation.

Prooi J. J (Rm.807)
Nedherlands
23/ Oct/ 2007
(Return guest)

3) Arrival/Departure
Personalized arrival arrangements especially the room. We were very welcomed.

Accommodations
Wonderful view of the Andaman sea for the balcony and aesthetically pleasing. Spent most of the time outside.

Food & Beverage outlets
We loved Saffron, fantastic dishes and desserts. Superb staff that was friendly and courteous. The Rhu was fine dining and we thoroughly enjoyed ourselves.

Recreational activities
Due to the limited time, we only had a go at the sea Kayak and that was fun.

SPA
According to my wife, it was out of this world (Thanks).

Staff (Resort)
What can we say, they wholly exceptional and to be commended.

The Tanjung Rhu Package in truly value for money and I would highly recommended this to my friends.

Zekiri Hashim
Dublin , Eire (Rm. 907)
23/10/2007
(Return guest)

4) Arrival/Departure
No problems.

Accommodations
Good.

Food & Beverage outlets
Excellent service all around.

Recreational activities
Did not use. Only the Gym.

SPA
Good.

Staff (Resort)
Wonderful, always happy smiles and ready to help.

Mr & Mrs Bloor
Haslemer, U. K.
(Rm. 407)
14 /10/2007
(Return guest)

5)Arrival/Departure
Excellent, Very Pleasant Staff. Allowed upgrade on request to all inclusive.

Accommodations
Good.

Food & Beverage outlets
Great selection and good quality Excellent staff.

Recreational activities
Very Good

SPA
Did not use it.

Staff
Excellent, friendly and courteous. Particularly the Yoga Instructor.

James Mc Conthy
Bangalor , India Australia
(Rm1209)
19 Oct 2007
(return guest)

6) Arrival/Departure
Excellent reception, providing us a complete explanation about the facilities.

Accommodations
Our room was very comfortable. We appreciated the Hi-Fi and the coffee machines well as the pyjamas.

Food & Beverage outlets
Every restaurant made us Happy. Beers, be low alcohol beverage could in the full broad treatment. Italians don't like to have soft drinks with dinner or curtails and wines are too expensive.

Recreational activities
Should have more people at the pool after dinner.

SPA
Good but rather expensive.

Staff
Very kind and professional.

Mr. Marco Antonaca & Mrs Monica Villani
Pescara , Italy
(Rm204)
20 Oct 2007
(First time guest)

7) Arrival/Departure
Very good services. Flight was delayed by 3 hrs. But the staffs were accommodating.

Accommodations
Overall good. The swivelling TV/DVD and recorder is good idea.

Food & Beverage outlets
High standard of food especially in Saffron. Staff very professional.

Recreational activities
Enjoyed the Mangrove Adventure immensely. Feudi and capt Sallah were very good in looking after us during a sudden storm.

The Batik printing was educational.

SPA
N/A

Staff
Well trained and professional.

Lynette Teo
Singapore
(1305)
(returnee guest)
09 Oct 2007

8) Arrival/Departure
Arrival was swift and appreciated. The in-room was pleasant. We given a congratulation cake as it was our Honeymoon – lovely. It gave us a idea of the high quality of food at Tanjung Rhu.

Accommodations
Room was delightful – airy, clean and beautifully decorated. Loved the Orchards and chocolates on the pillows.

Food & Beverage outlet
All were excellent – from pool side dinning to the Rhu. All watceful staff, especially Royhin and Sandi (who cooked our BBQ on the beach.

Recreational activities
We did not explore everything the Resort had to offer.

SPA
We did use the SPA because due to our sunburns.

Staff
Staff were friendly, polite and welcoming – from gardeners to the General Manager.

Mrs Winda Fraser
Scortland
(Rm.508)
28 Sept 2007

9) Arrival/Departure
Excellent check-in at the room was unexpected – nice touch.

Accommodations
Excellent Layout very functional and great view.

Food & Beverage outlet
Excellent. We mostly ate at the Sands due to personal chose of food. Enjoyed the food spread.

Recreational activities
The pool was great. The beach is beautiful. Our Nature walk was cancelled due to the rain.

SPA
Excellent. Suggest personalize treatment for the duration of guest stay. Could ask guest to select menu .

Staff
Excellent. Everyone was warm and friendly. Have not seen this anywhere before

Javier Sanchez Nieto & Rohaizan A Sallehudin
Kuwait
(Rm808)
(Returnee Visit)
18 Oct 2007

10) Arrival/Departure
N/A

Accommodations
We were so happy and satisfied because the room was nice

Food & Beverage outlet
The dishes tasted nice

Recreational activities
It was regrettable that it was raining throughout our stay.

SPA
N/A

Staff
Thank you all the staff. They were very helpful. Thanks for the Japanese speaking staff.

Mr. Ryohei & Mrs Kumika Horikin
Japan
(103)
25 Oct 2007
(1 st visit)

11) Arrival/Departure
The explanation was so polite.

Accommodations
We could not use the Box under the sink. The room view was wonderful. Borrowing DVD was so useful. The Japanese instruction was useful as well.

Food & Beverage outlet
Saffron Restaurant was so good. Every staff played with my child.

Recreational activities
The Mangrove Adventure tour was very satisfying

SPA
We have been to other SPA's so many times before. But this the best

Staff
Everyone was warm and friendly.

Mr. Tomahika & MrsTomomi Kurae
Japan
(RM 903)
29 Oct 2007

12) Arrival/Departure
It was done smoothly.

Accommodations
N/A

Food & Beverage outlet
The staff of the Sands was good, but the taste of the dishes was not really nice.

Recreational activities
N/A

SPA

Staff
There were staff that were good at extending their services .

Mr. Esuke & Mrs. Tamami
Japan
(Rm 105)
3/ 10/2007

13) Arrival/Departure
Nothing Special

Accommodations
Room was very comfortable. There was something wrong with the phone. When I picked the phone, sometimes the light does not up.

Food & Beverage outlet
It was a great help for us because we could select form the Japanese menu. It has increased since the last time came here (3 years ago).

Recreational activities
N/A

SPA
The massage was very good. I would like to have again. I was happy to include this in the package

Staff .
All greeted us and talked to us in Japanese.

Mr.Masaru & Ms. Kumi Okawa
Japan
(Rm 107)
(Returnee)

14) Arrival/Departure
It was very cosy that we could check-in the room after arrival.

Accommodations
We were satisfied with the room. Set was a baby cot and there were two – the baby cot and one more cot as well. We were impressed.

Food & Beverage outlet
We did use the F&B outlets.

Recreational activities
Heat Massage was great. I would like to have a longer course.

SPA
We could relax very well

Staff
All were friendly and nice.

Mr.&Mrs. Minakuchi
(Rm. 1312)
TTDI, Kuala Lumpur
15/Oct/2007
(1 st visit)

15) Arrival/Departure
Meet at airport, very comfortable and fast transfer.

Accommodations
The garden room was lovely, Very big and well equipped.

Food & Beverage outlet
Attentive staff who took the trouble to get to know us.

Recreational activities
N/A

SPA
The SPA was out of this world.

Staff
Well trained staff and professional. Comment: Loved the stay and will be recommending the resort to my friends.

Mr. Peter Fitzgerald
Kent , United Kingdom
(Rm.102)
22/Oct/2007
(Returnee Guest)

16) Arrival/Departure
Arrival was very detailed and informative. Departure could not be helped because of the weather. Very positive advice the day before checked-out, on the room use and check-out time.

Accommodations
Very clean, quite, safe and comfortable. Liked the DVD/CD setting and the Aromatic burner.

Food & Beverage outlet

Saffron is excellent, Sands was great for breakfast, The pool food was also excellent. Room - Service seem incredible.

Recreational activities
Reading room was good. The shops were great. The pools and beach are beautiful. Lovely services.

SPA
N/A. maybe next time

Staff
Regular staff in Saffron – remember names
Comment: After 12 visits to Bali , we are so pleased with Tanjung Rhu.

A/Prof Philip & Mrs. Maree Ebrall
Victoria , Australia
(Rm. 904)
23 rd Oct 2007
(Returnee Guest)

17) Arrival/Departure
Fast check-in.

Accommodations

Room Changes for the better. Friendly staff.

Food & Beverage outlet
Rhu Restaurant exceeds expectations. Saffron is nice. Sands could improve both food and service.

Recreational activities
Sun Chairs and furniture and pool were great.

SPA
Prices are too expensive.

Staff
Very friendly staff and helpful.

Mark and Fulia Atbinson
Beijing , China
10 /Oct/2007
(Returnee Guest)

18) Arrival/Departure
Very nice touch with the personalised service on arrival.

Accommodations
Beautiful, spacious and well equipped room. Very good idea of using corrugated cardboard boxes for the toiletries.

Food & Beverage outlet
Good food & beverages. Suitable ambience. In-room dinning was good.

Recreational activities
Adequate

SPA
Good array of choices.

Staff
Friendly, Professional, skilled and obliging.

Mr Shahril Shamsudin
KLCC, Twin Towers , Kuala Lumpur
(Rm. 1403)
9 Oct 2007
(Returnee Guest)

19) Arrival/Departure
Everything was well organised. Very helpful and friendly staff. Room check-in was convenient.

Accommodations
Nicely decorated room, clean with perfect services.

Food & Beverage outlet
Great choice of food and beverages –particularly the wine. Perfect service.

Recreational activities
Good variety

SPA
Did not use SPA.

Staff
Always pleasant, friendly and pleasing.

Michael & Regina Schulf
Qingdao, P R China
(Rm. 1006)
6 Oct 2007
(Returnee Guest)

20) Arrival/Departure
Excellent smooth and fast.

Accommodations
Pleasant, lots of space, even with children.

Food & Beverage outlet
Good choice of food and the staff were all friendly and helpful.

Recreational activities
Excellent. We enjoyed sailing Kayaking, the fish feeding and eagle watching.

SPA
Did not use the SPA except for Yoga.

Staff
The staff were extremely friendly and great with children. Service especially at the beach BBQ.

Mr & Ms. Thomas
Singapore
(Rm. 405)
19 Oct 2007
(Returnee Guest)

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