Upgrading Works FAQ

Dear Valued Guest, Update: Tanjung Rhu Resort Is Continuing To Upgrade To Enhance The Guest Experience Warm Greetings from Tanjung Rhu Resort! We are looking forward to welcoming you to Paradise. In anticipation of your vacation at Tanjung Rhu Resort, we would like to advise you of the Resort’s continuing program over this year to upgrade the Guest Rooms and Restaurants in our effort to make your stay at The Resort more delightful and memorable. The works have recommenced on 18th February 2013 and will continue in planned phases throughout 2013. We anticipate that all Guest Rooms and the Rhu and Saffron Restaurants will be refurbished by mid-December 2013. Guest Rooms As at today, we have refurbished 16 Guest rooms comprising 8 Damai and 8 Cahaya Suites. Works are currently being carried out on 55 Suites in the West wing of the Resort. Following the completion of these 55 Suites, which is expected by the end July 2013, a progressive program will see all Guest Rooms completed by the end of 2013. The upgrading works involve refitting the room interior with an improved layout, new furniture and fittings, new wall and ceiling panels as well as electrical and plumbing improvement. Restaurants Works on restyling the Saffron restaurant are in progress and the Saffron is scheduled to reopen on 1st October 2013. It will have a new interior look, new furnishings and an upgraded kitchen. The Saffron menu will in the meantime be available in an alternative dining venue. Work on the Rhu Restaurant is also in progress and is targeted for completion by 31st July 2013. Alternative venues for dining will be open during the upgrading of the Saffron and the Rhu Restaurants. In the meantime we are pleased to advise that the Sands All Day Dining Restaurant will operate as usual during 2013. A new Restaurant is also being built at the area adjacent to the Sands Restaurant and across from the Sands Pool and this is expected to be completed by approximately mid-May 2013. Managing the Upgrading Works Guest comfort and convenience shall remain our top priority and the Resort Management is committed to delivering guest comfort and safety while the upgrading works are in progress. We assure you that the programme shall be managed in a systematic, phase by phase manner to keep any inconvenience or disruption to a minimum. A phased approach of works has been adopted to ensure that the Resort will have an adequate number of rooms available. Equally important, the Resort Management will ensure that Guests will continue to enjoy quality and variety in the area of Food & Beverage at the Resort. The upgrading works will adhere to a daily work schedule that has been established. Main works shall be carried out between 9.00am to 6.00pm daily. Some extended hours may be implemented focusing on minor works. The cut-off time for works shall be managed in the interest of Guest comfort. Aesthetically pleasing hoardings shall be erected at the works areas to buffer and control both the noise and visual impact of the works. Special Complimentary Activities We are also happy to inform that the Resort has taken an extra initiative to delight Guests by offering daily recreational activities on a complimentary basis during days of heavier works to ensure they have an enjoyable and restful vacation at the Resort. These recreational programs will be advised to guests on daily basis and will include Tours, Chef Cooking Classes and other activities of interest. Special Rate As a gesture of our appreciation and gratitude for your kind understanding and support during this period of upgrading works, we are happy to extend to you loyalty rewards in the form of a discount of at least 30% off our Room Rack Rates* (excluding the ‘All Inclusive Supplement’) for your confirmed Direct reservation during periods of upgrading works. We will also be offering a 25% discount off all JivaRhu Health & Wellness Retreat treatments during the same period. (*Based on Availability. This Offer may be amended at any time) Tanjung Rhu Resort will continue to welcome guests during 2013. We are determined, as always, to ensure you have an enjoyable and delightful experience during your stay with us. Indeed we look forward to welcoming you to an even more fabulous experience as the Resort is progressively upgraded. We thank you for your continued support and should you have further questions, please do not hesitate to contact us at resort@tanjungrhu.com.my. Yours sincerely, The Management Tanjung Rhu Resort

Upgrading Works FAQ