Privacy Policy

Learn More About Your Privacy Rights


By signifying your consent to us in writing, you consent to Tanjung Rhu Resort Langkawi, a hotel owned by Jati Sutera Sdn Bhd (“Tanjung Rhu Resort”) processing the following personal data as provided by you and/or a service provider engaged by Tanjung Rhu Resort and/or obtained from public domain, which may include personal data that relates to your identity (including your name, title, National Registration Identification Card / Passport details, gender, nationality, marital status and date of birth); your contact information (including your telephone numbers, email and mailing addresses); your dietary preferences; and your travel details (including date and time of arrival and departure). 

We may collect information relating to your nationality and date of birth in order to serve you better. However, in view that this information is not mandatory, you may opt not to provide us with this information. 



  • To facilitate your reservation and all other processes, including the registration process, in relation to your stay at our hotel; 
  • For general contact purposes; 
  • For billing and payment purposes; 
  • For verification, security and access; 
  • For internal administrative purposes including auditing, accounting, tax and data analysis; 
  • For maintenance of customer databases and customer service related purposes; 
  • To respond to any enquiries and complaints, including to obtain feedback; 
  • To issue official proposal or confirmation for events; 
  • To comply with legislative and statutory requirements; 
  • To protect or enforce our rights including to recover any debt owing to us; 
  • To investigate complaints and suspected suspicious transactions; 
  • For general administrative and management purposes; and 
  • For all other purposes in relation or incidental to the above. 



  • our events, functions, room promotions, and food and beverage dining promotions; and 
  • third party services and/or products which we feel may be of interest to you. 

If you do not wish your personal information to be utilised for such communications, or if you would like to change your mind on a previous consent you have given on this, please contact us at +604-9591033 or by writing to us at Tanjung Rhu Resort Langkawi, Mukim Ayer Hangat, 07000 Kuah, Langkawi, Kedah. Your latest written instructions to us will prevail. 

Your information is necessary to us. Unless otherwise stated, all information requested by Tanjung Rhu Resort is obligatory. If you do not provide and/or allow us to process all the obligatory information as requested, we will not be able to keep complete information about you, thus affecting our ability to accomplish the above stated purposes. 


Disclosure of information 

Tanjung Rhu Resort may disclose your personal data to the following parties (including those within and outside Malaysia): 

  • agents, contractors, vendors and service providers (including but not limited to professional, financial and/or payment service providers) that provide services including data processing services relating to the purposes above; 

  • your agents and advisors (including but not limited to professional advisers) and any other person notified by and authorised by you; 

  • government agencies / statutory bodies / authorities; 

  • our assignees or potential assignees, acquirers or potential acquirers and successors-in-title; 

  • any person, who is under a duty of confidentiality who has undertaken the responsibility to keep such data confidential; 

  • Tanjung Rhu Resort’s related and associated companies and affiliates; and 

  • other parties, in respect of whom you have consented to the disclosure of your personal data. 

We may also disclose your personal data (within and outside Malaysia) in good faith, (i) to comply with  requirements of the government, law enforcement agency, any authorities to whom Tanjung Rhu Resort is subject to or any orders of court; (ii) as is necessary or relevant in relation to any legal process;  or (iii) if required or authorised by law. 


Access, corrections and complaints 

If you would like to make any inquiries or complaints or requests to access, correct or limit our processing of your personal data, you may contact our Personal Data Officer at +604-9591033 or email address at

In the event of any inconsistencies between the English version and the Bahasa Malaysia version of this notice, the English version shall prevail.